|
| | Code of Practice - PROMOTA Member
 As a
proud member of
PROMOTA,
Rowheath operate within their Code of Practice.
The
Code of Practice
- Member companies have a duty of fair dealing with their
customers.
- Member companies shall not do anything which damages the
reputation or integrity of the advertising gift trade generally.
- Member companies shall not knowingly undermine the
relationships of other members with their customers by any means other than
those of fair competitive practice.
- Member companies which submit quotations to customers shall
state for how long the prices are valid, and what ancillary charges such as
artwork or delivery costs, are extra.
- Member companies supplying samples must ensure that these
are a true example of the goods to be supplied.
- Member companies are committed to supplying goods of
acceptable quality, and to supplying them on time.
- Member companies shall not encourage customers to expect
delivery dates that are unrealistic and unlikely to be fulfilled.
- Member companies shall acknowledge orders specifying
reference numbers, quantities, colours, print details and agreed delivery
dates.
- Member companies shall do all they can to make sure that
delivery times, once agreed, are adhered to. Any deviations shall be
notified to customers immediately
- Member companies shall be responsible for advising
customers of whatever details, weights and dimensions are required for
export documentation.
- Member companies shall ensure that goods supplied, and
their presentation boxes, are packaged so as to arrive undamaged. Bulk
packaging must allow for the individual packaging of items if this is
necessary for their preservation.
- Member companies shall ensure that any deviations in
fulfilling orders outside acceptable limits of tolerance be rectified
immediately and with priority.
- Member companies have a duty of fair dealing with their
suppliers.
- Member companies shall ensure that orders to their
suppliers are clear and, to prevent misunderstandings, shall include
essential information such as product reference numbers, quantities, colours
and prices, together with print instructions specifying process, text, size,
colour and position.
- Member companies shall, if cancelling an order, reimburse
the supplier for all reasonable costs incurred up to the time of the
cancellation.
- Member companies shall adhere to terms of payment agreed
with their suppliers.
- Member companies, if asked by a customer or another member
to refer a dispute to an adjudicator appointed by PROMOTA, shall not
unreasonably refuse to do so unless the matter is to be dealt with in a
Court of Law. If the adjudicator appointed by PROMOTA is not acceptable to
any of those involved in the dispute, they can agree on the appointment of
another adjudicator provided that they pay for the service themselves.
Return
to top of page
|
